Roles & Responsibilities

• Manage inbound inquiries, responding promptly and professionally to potential clients, understanding their needs, and presenting appropriate solutions.
• Engage with existing customers, building and maintaining long-term relationships to drive repeat business, upsell opportunities, and ensure customer satisfaction.
• Conduct product and service presentations, delivering tailored presentations to prospective clients showcasing Vinova’s mobile and web development services.
• Prepare quotations and proposals, working closely with the technical teams to prepare customized offerings that meet client requirements.
• Collaborate with internal teams to ensure all client needs are met and projects are delivered successfully.
• Follow up with clients, addressing questions, concerns, and providing additional information as needed.
• Monitor client satisfaction by resolving issues and proactively offering solutions to enhance their experience.
• Contribute to sales growth by nurturing existing accounts and converting inbound leads into customers.
• Support administrative tasks by keeping track of sales activities, updating CRM systems, and maintaining accurate sales records.

Qualifications & Requirements

• Diploma or bachelor’s degree in Sales, Business, or related fields.
• Minimum 2 years of inside sales or customer service experience within the IT industry, focusing on handling inbound inquiries or working with existing clients.
• Experience in IT consulting or IT application development is a plus.
• Ability to understand customer needs and provide tailored solutions.
• Proficiency in Microsoft Office and CRM systems.
• Excellent verbal and written communication skills.
• Highly organized with attention to detail and a customer-first attitude.
• A self-starter with the ability to manage multiple inquiries and tasks simultaneously.

Benefits

• Competitive salary and performance-based bonuses.
• Opportunities for professional development and growth.
• A collaborative and innovative work environment.
• Employee recognition and reward programs.