Key Responsibilities

• Establish, implement, and maintain quality assurance processes and standards for software development and delivery.
• Monitor and enforce process compliance across development teams and projects, ensuring alignment with company and industry best practices (ISO, Agile, etc.).
• Conduct internal process audits, identify gaps, and implement corrective actions to improve process adherence.
• Provide training and support to project teams on process compliance, quality standards, and best practices.
• Collaborate with stakeholders to define and optimize software development lifecycle (SDLC) processes.
• Work closely with Project Managers and development teams to ensure that all project activities follow defined processes.
• Monitor and report non-compliance cases, escalating critical issues to senior management
• Analyze metrics and reports to assess process effectiveness and identify areas for enhancement.
• Facilitate continuous improvement initiatives, identifying root causes and driving structured solutions.
• Ensure document control, maintain and manage process-related documentation, checklists, and compliance records for audits and reviews.
• Act as bridge between development teams and senior management to report on quality performance.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Quality Management, or a related field.
• 2+ years of experience in Process Quality Assurance (PQA) or Software Quality Assurance (SQA) in an IT outsourcing or software development environment.
• Strong knowledge of quality models and frameworks such as CMMI, ISO 9001, or Agile methodologies.
• Experience conducting process audits, quality assessments, and compliance checks.
• Proficiency in software development lifecycle (SDLC) methodologies.
• Excellent analytical skills with the ability to assess process effectiveness.
• Excellent enforcement and problem-solving skills to ensure process adherence.
• Strong communication and collaboration skills to work across different teams.
• Highly detail-oriented, proactive, and passionate about process improvement.

Nice-to-Have:

• Certifications in CMMI, ISO or Agile (Scrum Master, PMI-ACP).
• Experience with JIRA, Confluence, or other process management tools.
• Knowledge of automation tools for process monitoring and reporting.

What We Offer

• Competitive salary and performance-based incentives.
• Opportunity to work in a dynamic and fast-paced IT outsourcing environment.
• Professional growth and training programs to enhance career development.
• Collaborative culture with experienced professionals and exciting projects.
• Flexible work arrangements and work-life balance initiatives.